1. Introduction
Sobek GmbH, operating as SOBEK Luxury Transport, respects your privacy. This policy describes how personal information is collected, used, shared, and protected when you visit our website, contact us, or use our chauffeur and transfer services.
2. Personal Data We Process
When you browse our website, communicate with us by email, telephone, or other channels, or make a booking, we may process personal data directly or through third-party service providers.
Depending on your interaction with us, this information may include:
Identification, Contact, and Booking Information
Your first and last name, email address, telephone number, and information relating to your booking and transport agreement. This may include pickup and drop-off locations, flight details, travel dates and times, and information used to provide assistance and improve the customer experience.
Purchase Information
Information relating to the services you purchase and the associated transactions.
Browsing Information
Technical information relating to your connection, including IP addresses, domain names, browser type, operating system, cookies, and other browsing parameters.
Usage Information
Information generated when you visit our website or make a purchase, including log data, recordings, interaction and transaction records, performance indicators, navigation patterns, use of website features, and information relating to service quality monitoring.
Billing and Payment Information
Tax and accounting information, including VAT numbers, tax identification numbers, billing addresses, and company names where applicable. Payment-related information may include bank account details or IBANs for bank transfers and payment card details processed through payment service providers.
3. Purposes of Processing
We process personal data in connection with our business activities and the delivery of our services, including to:
- Process and confirm bookings and provide the requested transport services.
- Coordinate journeys with chauffeurs and arrange timely pickups.
- Provide customer assistance and respond to enquiries.
- Issue invoices and send booking confirmations and service updates.
- Understand website usage and improve the customer experience and service quality.
- Meet applicable legal, accounting, and safety obligations in Switzerland.
4. Sharing Personal Data
We share personal information only where necessary with relevant service providers, such as payment processors and contracted chauffeurs, to support the delivery of our services.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Protection and Security
We use SSL encryption to help protect information transmitted between your browser and our website. Payments are processed through encrypted payment gateways.
6. Data Retention
We retain personal data for as long as necessary to provide our services, meet legitimate business needs, and comply with applicable legal obligations, including Swiss tax and accounting requirements.
7. Your Rights (GDPR & Swiss Law)
Depending on your location and the applicable data protection laws, including the GDPR and Swiss data protection law, you may have the right to:
- Request access to your personal data and receive a copy.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data.
- Withdraw your consent at any time where processing is based on consent.
To exercise your rights, please contact partnerships@sobekluxurytransport.ch.
8. Contact Us
For questions about this policy or the handling of your personal information, please contact:
Sobek GmbH — SOBEK Luxury Transport
Grundacherstrasse 1, 6207 Nottwil, Switzerland
Email: partnerships@sobekluxurytransport.ch
Website: www.sobekluxurytransport.ch